Randy Hillier, MPP for Lanark-Frontenac-Lennox and Addington, wrote Hydro One's President and CEO demanding a number of improvements to the company's customer service.
My letter to Hydro One CEO Carmine Marcello makes recommendations for administrative and technical improvements to customer service and billing- these are things that fall directly under his control. These are also the subject of the Ombudsman’s investigation.
The cost of electricity however, including the price per kWh, delivery charges, regulatory charges and debt retirement charges are the consequence of bad government energy policies and can only be rectified at Queen’s Park. Premier Wynne/McGuinty created this energy policy mess- Mr. Marcello implements her policies.
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